Frequently Asked Questions


Is payment due at the time of service?

 

Yes, payment is expected at time of service. Please request a Health Plan for all expected charges, if this would be helpful. You may pay with cash, check, Visa, Mastercard, and Discover card.

We also accept Care Credit, a healthcare credit card, and we offer Scratch Pay, a one-time loan/payment plan.
Please click below for information about these services:

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What are your hours?

Monday and Tuesday 8:00 am – 7:00 pm

Wednesday to Friday 8:00 am – 5:00 pm

Saturday 8:00 am – 12:00 pm.
   NOTE: On Saturdays we do not schedule appointments. A doctor is on-call for emergencies only. We do have staff available for prescription refills, nail trims, etc. 

What do I do in case of emergency with my pet?

During our regular office hours, please call our office right away at 563-285-7891. For after hours emergencies, you may still call our office number to reach the doctor on call. He or she will discuss your pet’s situation with you and guide you either to our office or to the Animal Emergency Center of the Quad Cities in Bettendorf, Iowa. You may also call the Animal Emergency Center directly at 563-344-9599.

Does my puppy or kitten need vaccines?

We recommend every puppy and kitten come in for its first visit between 6 and 9 weeks old. He will receive a thorough wellness exam to screen for any common birth defects or medical problems and receive his first vaccinations and deworming. Puppies and kittens typically receive vaccinations every 3-4 weeks until they are 4 months old. Thereafter, pets should be seen annually to assess general health and keep all vaccines updated. Senior pets should be seen twice per year due to age-related health concerns.

Should I get my pet spayed or neutered?

Yes, there are many health benefits to having your pet spayed or neutered:

  1. Altered pets typically live longer lives as compared to pets that are not spayed or neutered.
  2. There is a large number of homeless pets living in shelters. The best thing you can do to help is to prevent your pet from having any unwanted puppies or kittens by having your pet spayed or neutered.
  3. In-tact pets are at higher risk of developing certain health conditions (infections, cancers) as compared to spayed and neutered pets.

Our doctors recommend that most pets are spayed or neutered between 4 and 6 months of age. In some cases, the doctor will discuss waiting until your dog is older for specific health- or breed-related reasons.

My dog only goes outside to go to the bathroom, does he really need heartworm prevention?

Yes, heartworms are spread by mosquitoes and it only takes one bite to become infected. Also, some mosquitoes like to feed at room temperature so they will come inside your home and bite your pet. All pets need to be on a monthly heartworm preventive every month, all year long.

My cat never goes outside, does she still need to go to the vet?

Yes, every cat needs to have an annual wellness exam. Cats are very good at hiding the early stages on disease, so we gather a lot of information about your cat’s health based on a doctor’s physical examination and appropriate lab work. Based on your pet’s history, lifestyle and the doctors physical exam findings, we will make a preventive health care recommendation tailored for your cat. It will include vaccinations based on your cat’s risk level. All pets are required by state law to receive a rabies vaccination at regular intervals (every 1 or 3 years depending on vaccination type and date).

My cat never goes outside, does she really need flea prevention?

Yes, we recommend Revolution monthly for all cats. Revolution is a monthly topical medication for cats that protects against fleas and heartworm disease and treats and controls hookworms, roundworms, and ear mites. Even if your cat never goes outside, she is at risk for these parasites. Twenty-five percent of heartworm positive cats are indoors only. Other pets and people in the household can bring fleas inside, causing infestations and tapeworm infections, and potting soil of houseplants has been found to contain roundworm eggs.

Can my pet get a 3 year rabies vaccine?

If your pet is current on its rabies vaccine at the time of the booster then he can receive a 3 year vaccination. The state of Iowa states that a pet has to receive a 1 year rabies vaccination if it is his first vaccination, or if his last vaccination has expired.

What should I feed my pet?

There is a vast array of pet food choices. We recommend high-quality AAFCO-certified maintenance foods for most pets.  There is a large variation in pet food quality and there are many health benefits to feeding your pet a high quality, commercial pet food. Home-made diets and raw diets can be dangerous due to unhealthy bacterial contamination and nutrient imbalances. It is important to consider your pet’s age and size when selecting a food.  For prescription purposes, we use and recommend Hill’s Science Diet foods and Royal Canin foods, both of which also make non-prescription options usually found wherever you purchase your pet food. There are many options out there and your family veterinarian can make a recommendation specifically for your pet.

Can my pet make me sick?

There are certain diseases that can transmit from pets to people, they are called zoonotic diseases. Your doctor will discuss these at your pet’s visit. In general, the people most at risk are children, the elderly or the immune compromised. Following good general hygiene practices such as frequent hand-washing can prevent many of the diseases. Some examples of zoonotic disease include roundworms, hookworms, Giardia, Rabies, Leptospirosis, Ringworm, and Scabies.

Why does my pet’s breath smell bad?

There can be many causes of halitosis (bad breath). Your pet should be seen for an exam to determine the cause of her bad breath. The most common cause of bad breath in dogs and cats is dental disease. Over 80% of dogs and cats over the age of 3 have active dental disease. Our doctors and staff can provide you with information on at-home and professional dental care.

Why does my pet lick its paws or scratch?

This may be a sign of allergies in your pet. Our veterinarians have a lot of experience in diagnosing and treating allergies. We recommend bringing your pet in so that we can get to the bottom of it and provide your pet with relief from itching and scratching.

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